Product Review: UpgradeMemory.com

About the company: “UpgradeMemory.com is a computer upgrade sales and information provider offering memory upgrades, great content about upgrading and links to other popular upgrade resources. We use a low cost, highly automated model to provide the ideal memory upgrades sought after by the on-line memory buyer and consumer markets. ”

The big pitch: UpgradeMemory.com specializes in memory upgrades for Laptop memory and Desktop memory upgrades for Dell, HP, Compaq, IBM, Gateway, Apple, e-Machines, Sony and Toshiba computers.

This online enterprise was founded by four computer memory industry veterans who, combining their thirty-five years of experience working with RAM, decided that memory could be sold at low prices online more inexpensively than it could be through stores. The result is UpgradeMemory.com, which now boasts one of the “most comprehensive databases in the industry”, with memory solutions for almost 15,000 laptops, and servers.

Their website is a pleasure to navigate, designed simply and without clutter. On the home page, the consumer is offered three ways to find the best memory product for their particular computer. Option one lets the consumer find a memory product by selecting the computer’s manufacturer, option two involves entering a manufacturer, model, UM part number or word from a description to be found in a box below the option, and option three suggests clicking by choosing from a list of major manufacturers listed below the directions for the option. The options are well laid out and it’s pretty obvious how to use them. That's great, particularly for those of us who are not computer geeks.

There is no guess work for those coming to this website sure of only one thing--the need for memory. The company provides a memory configurator which is a tool for locating the exact memory product needed to upgrade a particular computer, installation guides, memory buying guides, product spotlights, warranty and guarantees, as well as a section dubbed information and resources.

As well as providing comprehensive information on their products the section of questions and facts provide information on their policies to do with customer service, ordering, payment, contacting them, products, returns and shipping. UpgradeMemory.com has done a very thorough job of covering every contingency thus providing the prospective client with all the information needed to make an informed purchase.

In setting their website up in such an orderly, comprehensively informative manner, they also inspire confidence that the rest of their services are provided in the same way. A clumsy website probably indicates less than sterling business practices whereas this group inspires confidence that a transaction with them will result in a quality product, backed by their expertise and acumen.

Their customer service department boasts actual human beings answering the phones. As one customer put it, “a knowledgeable, intelligent, professional and articulate person” responded to her call. Such a feature is a major plus in these days of automation and lengthy waits forcing us to listen to a recording, consoling us with repetitious statements declaring that our business is important to them and they’ll be with us shortly.

Shipping is facilitated through Federal Express with the customer deciding which of their many offerings they wish to use. Orders received prior to 2PM PST will be shipped that very day, provided the item is in stock. If the product ISN'T shipped that day, UpgradeMemory.com will ship it out the very next day, automatically upgrading the shipping, at no additional cost to the consumer, in order to make sure it arrives in the prearranged, specified time. You've got to love that kind of dedication to customer service.

The Product Trends rating: I was impressed with this company’s attention to detail and its informational resources. Offering an easy to use website coupled with outstanding customer service, speedy shipping, fair pricing, and a vast inventory of quality memory components earns UpgradeMemory.com the best rating we can give - five stars. ---Reviewed by Jane Lytle

To try UpgradeMemory.com for yourself, click the image below:

posted by Oz @ 12:08 PM