Tuesday, October 11, 2005

Product Review: Homeclick Home Decor


About the company: HomeClick's industry knowledge, manufacturing contacts and extensive inventory located in our 270,000-square-foot warehouse in Edison, New Jersey, has helped us become the leading and most-trusted virtual showroom for high-end products. At HomeClick, you will find the largest collection anywhere of premium brand name Bath, Hardware, Kitchen, Lighting, Outdoor & Tableware products at the lowest prices.

The big pitch: Free shipping on all orders over $199, and no sales tax (except for New Jersey residents).

Bakc in the day, when the internet was just starting to boom, a small New Jersey home decor company with two stores decided to set up a tiny Yahoo Stores online shopfront, just to see whether this internet thing would really have any legs. The response, according to the owners of the business, was incredible, and before long they were investing in a full-on internet presence that could handle the overwhelming demand. That website would be called HomeClick.

Now, if you're like me, shopping for 'home furnishings' is right around 'going to the dentist' on your list of things to do. Fortunately, HomeClick makes the whole shopping adventure a little more pleasant than most, because the products they sell are much different from the stuff you find lying on a Wal*Mart shelf. This is no 'Made in China' homeware - this is the best of the best. From toilets that are nothing short of works of art, to kitchen sinks that make even a jaded old cynic like me step back and say "whoa."

I mean, you haven't seen a kitchen sink until you've seen one made out of gold-tinted titanium!

To be sure, HomeClick is not the place you go to replace a burned out coffeemaker. But if you want to replace that old MrCoffee with a Starbucks Barista Digital Italia Espresso Machine, or perhaps replace your old GE refrigerator with a 48inch side-by-side built-in refrigerator with a temperature management system, icemaker, tap water purifier, SatinGlide freezer basket and electronically controlled storage areas that keep different foods at different temperatures, then HomeClick is the place you'll find your homeware dreams come true.

As much as HomeClick specializes in top of the line home, kitchen, and bath items, that doesn't mean you can't find one heck of a deal there. When this item was written, you could purchase an $800 Veneto one-piece elongated toilet fitting for just $279, or a $2900 Nexus Air Bath for half price - $1464. And if that's not enough for you, HomeClick also runs a 'virtual outlet store', which takes prices of excess inventory down by as much as a whopping 75% off the list price.

Faucets, cookware, cutlery, bathroom fittings, fireplaces, appliances, kitchen accessories, lighting, outdoor furniture, shower sets, whirlpools, grills, tableware - if you could buy it for the home, then you'll find the best quality items right here.

Of course, not everybody can afford to buy the best all the time, so HomeClick makes it easy to purchase by offering financing options, online gift certificates, and even a HomeClick credit card that earns you discounts when you use it to buy furnishings, with 0% interest for the first 12 months. If you want even bigger discounts, join the HomeClick newsletter, which alerts customers of snap specials and gives them free shipping on all orders.

Now for the down side: HomeClick seems to trust their delivery to a company (or companies) that do not hold customer service in very high regard, and according to our research, this has led to a multitude of complaints over the past year. Additionally, because HomeClick has such a high turnover and their prices are so low, they do on occasion tell you that items you've ordered are on back order. On top of that, you should be aware that your credit card will be charged as soon as you place your order, even if it takes a few days to get your order shipped. For most people, that's fine, but some take umbrage to immediate payment processing, so if you're that kind of person, beware.

This, however, is a marginal annoyance when you shop around and find out just how low HomeClick's prices are - Lowe's, Home Depot, Faucet.com - these places cannot hold a candle to the low prices of HomeClick. Granted, the products they sell are not exactly low end, but the prices they charge for high quality products are simply unbeatable - even if you purchase through your plumbing contractor.

With no sales tax (except for local New Jerseyites), and free shipping for any order over $199 (which is likely to be just about every order), if you've recently decided to redecorate your home and finally build that dream kitchen or bathroom, you simply have to stop by HomeClick first.

The Product Trends rating: Customer service matters, and though we had no problem with our test order, the fact that others have had issues with delivery times gives you reason to be cautious. That said, this stuff is high quality and dirt cheap - if price and quality matters to you, our advice is give it a shot. Three and a half stars.

To try HomeClick for yourself, click the image below:
HomeClick - Low Prices, Free Shipping

2 Comments:

At 2:35 PM, Anonymous Anonymous said...

Homeclick stinks. After placing two orders that were promised at a certain time, I have nothing. Phone calls and e-mails remain unreturned. I'll never buy from Homeclick again. They have my money and I have nothing - not even simple contact with them. I'd rather pay a higher price than endure this kind of aggravation. I have sent a letter to Homeclick's Customer Service Manager, Mr. Brian Ruvolo to make him aware of the lack of customer service within his company. Done.

 
At 5:15 AM, Anonymous Anonymous said...

I was told item in stock shipping week to ten days, two weeks later it is out of stock maybe shipping in three. This one communication only after I threatend to contact my Credit Card Company. Now I suppose I will have to fight to get the charges off my card that they have already charged. Cheap prices? They can afford to be since they are using other peoples money and sending nothing.

 

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